Exchange Policy for Embroidered Textiles and Amber

At Manos de Colores de México, we want your shopping experience to be satisfying and reliable, which is why we’re explaining our exchange policy in detail for hand-embroidered textiles, loom-woven textiles, and amber jewelry.

1. Exchanges for Hand-Embroidered Textiles

Characteristics of Handcrafted Clothing

• Standard one-size-fits-all (for Mexican Women): Most of our handcrafted garments are one-size-fits-all, designed to comfortably accommodate different body types.

• Specific sizes: When a garment is a smaller size or extra-large, we always clearly indicate this in the product listing to avoid confusion.

• Garment Design: Many of our garments are pull-over styles, regardless of torso length or body width, which makes them easy to put on and reduces sizing issues.

Exchange Procedure

If the garment you received doesn’t fit, you can exchange it under the following conditions:

• The exchange must be for a garment of equal or greater value.

• To avoid returns or exchanges, it’s essential that you carefully review the description and measurements included in each listing before making your purchase.

• If you wish to exchange the garment, please contact us as soon as possible to coordinate the process.

Exchanges Due to Shipping Errors

If you received the wrong item from us, please:

• Notify us immediately upon receiving your order.

• You can email us at [email protected] or contact us via WhatsApp.

• We will respond as soon as possible and arrange for an exchange to send you the correct item at no additional cost.

2. Amber Jewelry Policy

Characteristics of Amber

Amber from Chiapas, Mexico is a semiprecious gemstone that can be counterfeited and is a fragile material, so it requires special care during handling and shipping. Therefore:

• We do not accept exchanges or returns on amber pieces.

• We take care to pack each piece carefully to prevent damage during shipping.

• 99% of our deliveries over the past 7 years in the market have arrived in perfect condition, guaranteeing quality and care in every shipment.

You will receive a certificate of authenticity for the amber jewelry you purchase.

3. Tips for a Safe and Satisfying Purchase

To avoid any issues with your purchase, we recommend:

• Carefully read the product description, including measurements and special features.

• Ask any questions you may have before purchasing; we’re available to answer them.

4. Our Responsibility and Commitment

At Manos de Colores:

• We strive to provide you with authentic, handcrafted products of the highest quality.

• We respond quickly to any issues with your order to offer effective solutions.

• We value your trust and work to ensure your purchase is a positive and secure experience.

Quick Summary of Our Policy

Thank you for supporting Mexican craftsmanship!